Do I need a website chatbot or a WhatsApp AI assistant?
A website chatbot captures visitors before they leave. A WhatsApp assistant keeps conversations moving once customers message you.
Choose a website chatbot if visitors leave your site without enquiring. Choose a WhatsApp assistant if customers already message you but replies are slow or disorganized. Many local businesses eventually use both because they solve different parts of the lead journey.
When is a website chatbot better?
A website chatbot is best when people visit your site, have questions, and leave without filling a form or calling. It creates a first step while the visitor is still active.
When is a WhatsApp assistant better?
A WhatsApp assistant is best when messages already arrive through WhatsApp and the business needs faster replies, job details, photos, booking links, or quote intake.
What should come first?
Start where the most leads currently arrive. If your website has traffic but low enquiries, start with a chatbot. If WhatsApp is already busy, start there.
Need help choosing?
Book a free audit and we will map the first automation that makes the most commercial sense.
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